Office Policies and Procedures
The following is a list of office policies and procedures. We encourage all clients to read through these policies before their first appointment.
Informed Consent and Client Agreement:
- If you need to reschedule or cancel a scheduled appointment, please provide 24-hours advance notice, or you will be charged a no-show fee for the amount of the session. If you are paying with a gift certificate, it will become forfeit. Those who are paying with a voucher will be required to pay the remainder of the fee.
- Illness and emergencies will be evaluated on a case-by-case basis. If you need to cancel an appointment due to illness or emergency, please call to avoid being charged a no-show fee.
- If you are running late, please contact us to let us know. You may or may not be able to push your appointment time back depending on the client load for the day.
- Once you are 15 minutes late, if you have not called, you have missed your appointment and will be invoiced for the amount of the session.
- If your therapist is on call for a doula client, you will be informed when you book so that you are aware of the potential of last minute rescheduling or the possibility of your session ending early.
- Your therapist will need to bring her phone into sessions. It will be on vibrate, and will only be answered if it is a doula client.
- If your therapist gets called to a birth and must cancel your session, we will let you know as soon as we are able, or at an appropriate time if she is called away in the middle of the night.
- Payment may be made in the form of cash, check, or credit card. We accept Visa, Mastercard, Discover, and American Express.
- If you choose to pay with cash, please use exact change
- Payment is expected at the end of your appointment or when you buy a series unless we have discussed other arrangements
- Any returned checks for insufficient funds will incur a $25 processing fee
- If you choose to cancel a series, you must provide written or verbal notice.
- You will receive a refund for any unused sessions on your series, however, you forfeit the discounted fee, and must pay the full amount for all previous sessions.
- Any remaining balance is due at cancellation, or you will receive an invoice.
- As a birth doula, your therapist may have to cancel last minute or be called out of your session. If this occurs, we will discuss fair payment for services rendered that day, and you will receive a discount on your next session/series.
- If you are a smoker, please refrain from smoking for at least an hour before your session, due to a severe allergy.
- Please silence your cell phone during the session, unless we have discussed leaving it on for specific reasons.
- As a courtesy to our other clients who may have allergies, please refrain from wearing things that are heavily scented, especially those with artificial fragrances.
- We believe in respecting the time of each of our clients. Please schedule your appointment when you can arrive on time. Your massage time begins and ends at the scheduled time.
- Please note, that if you are a new client, you will need to arrive 10-15 minutes before your scheduled appointment time to fill out paperwork and complete a short intake. If you do not arrive early enough to fill out the paperwork, the time it takes will be taken out of your massage. To make things go a bit more quickly, you can fill out the intake form that will be sent to you online. If you fill out the form prior to coming in, you will still need to arrive about 10 minutes early for a verbal intake.
Informed Consent and Client Agreement:
- The massage therapist will only use those techniques within her scope of practice which she deems appropriate for your treatment.
- Massage therapy is strictly therapeutic and therefore strictly non-sexual.
- If you behave inappropriately during the session, the massage therapist has the right to end the massage, and you will be charged the full amount for the appointment. Charges may be pressed depending on the severity of the behavior.
- While therapeutic, massage is not a replacement for medical care, diagnosis, or treatment.
- Some kinds of massage may be inappropriate for certain medical conditions, and you should inform the massage therapist of your medical history to the best of your knowledge. If you omit anything that leads to negative results, it is your responsibility and not that of the massage therapist.